{"id":4950,"date":"2023-07-30T09:37:50","date_gmt":"2023-07-30T13:37:50","guid":{"rendered":"https:\/\/nhlaonline.org\/?p=4950"},"modified":"2025-01-31T19:15:11","modified_gmt":"2025-02-01T00:15:11","slug":"pillar-2-when-things-go-wrong-dont-go-with-them","status":"publish","type":"post","link":"https:\/\/nhlaonline.org\/pillar-2-when-things-go-wrong-dont-go-with-them\/","title":{"rendered":"Pillar # 2: When Things Go Wrong, Don\u2019t Go With Them"},"content":{"rendered":"

When things go wrong, don\u2019t go with them. Emotions feed problems, and more often than not, create problems when they don\u2019t need to exist. Focus on the solution, not the problem.<\/p>\n

Let that sink in for a moment. It\u2019s profound. It sounds so simple. Yet it\u2019s probably one of the hardest things to adopt in your personal mantra.
\nWhen things go wrong, don\u2019t go with them: Pillar # 2 of our North Point Outdoors ten Pillars of Culture. This is my personal favorite. And for those of you who know me personally or have worked with me in the past, you can probably attest to the fact that I operate on this premise. I didn\u2019t always, and I can remember the day it changed for me. It wasn\u2019t until some years later when Dave and I were putting Pillars of Culture together did I realize it.<\/p>\n

I was 23 years old with a Ford 150 and 8×12 trailer with a walk-behind mower. That mower happened to be in for service. I stopped to pick it up and the manager of the repair shop told me it wasn\u2019t ready, even though they had originally said it was going to be. It was a Thursday, and I had been without the mower for a day or two. At the time, I had 40 or so lawn accounts that I cut on my own each week. I must have thought I was big time, because I laid into that service manager saying it wasn\u2019t acceptable that it wasn\u2019t ready, and that I had work to do. He replied \u201cyou think you\u2019re the only one with work to do and a mower broken? If you don\u2019t like it, wheel it up on the trailer and take it somewhere else.\u201d
\nIt was at that moment that I realized I wasn\u2019t the only one. I wasn\u2019t the only one with a broken mower, a list of lawns to mow, or for that matter dealing with a problem in my business and even more profoundly in my life.<\/p>\n

When\/if you can master the concept of being dealt a problem or an issue and immediately focus your energy on the solution rather than the emotional reaction to said issue, you will become a force to be reckoned with in your career\/business and you\u2019ll also be happier in your personal life.<\/p>\n

Now that we understand this concept. Let\u2019s do something wild. Let\u2019s lead and teach those on our teams in our landscaping companies to all operate under the mentality of when things go wrong, don\u2019t go with them. Imagine a group of people ONLY focused on the solutions to problems, never living in negative thought, only in the \u201chow do we fix this\u201d rather than why did this happen to us\u2026
\nThis concept is a choice. Anyone and everyone on your team can operate this way. As a leader, however, you have the burden of being consistent for your team to always hold true to this. If you make a mistake and stray from the course, it is your responsibility to your team to identify it, apologize, and move forward.<\/p>\n

Here\u2019s to being unphased by conflict and focused on the solution. j<\/p>\n

\u2014 Andrew Pelkey is chief operations officer and co-owner of North Point Outdoors. He is the current president of NHLA.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":24,"featured_media":4951,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28,24,23],"tags":[],"class_list":["post-4950","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-28","category-commentary","category-news"],"yoast_head":"\nPillar # 2: When Things Go Wrong, Don\u2019t Go With Them | New Hampshire Landscape Association (NHLA)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nhlaonline.org\/pillar-2-when-things-go-wrong-dont-go-with-them\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pillar # 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